Behavioral Interview Techniques for New Employees

This 16 hour course covers the aspects of conducting a thorough interview through lecture and role playing. Students will learn how to interview people for new employment, new positions in the company, to gather information in relation to an investigation and for disciplinary issues. This course will cover topics such as, setting up the interview, non verbal cues, interviewing process, behaviour questioning methods, detecting deception, illegal questions, the importance of reference checks, proper documentation and consistence in interviews

Conflict Management and Resolution Strategies

This 8 hour course covers how to deal with inter-employee conflict, by working as a mediator. Topics covered include recognizing potential conflict patterns, softeners and diffusers, modalities in communications, when to intervene, methods of corrective action, using the chain of command, and proper documentation.

Disciplinary Actions

Confrontation is a part of life and it comes up most when disciplinary actions are necessary. This course covers the essential basics of; How to investigate a complaint, Setting up the interview room, Structuring the interview, Legal issues, 3 step process for discipline, 5 step method for interviews, How to conduct the disciplinary interview, Use of 3rd party witnesses, Steps towards termination, Confrontation with employees including role-plays, Questioning methods, Listening Skills, Basics on detecting deception, How to properly document the occurrence, Follow-up for prevention of reoccurrence and Proper storage practices for files.

Employee Management Principles

This 8 hour course can be custom modified to the specific management positions required, along with the techniques and methodologies that are necessary to deal with employees.

Employee Motivational Tactics

This 8 hour course covers in depth methods of how to motivate employees and provide speeches that will have an impact on employee motivation. Methods of motivation will be discussed as well as strategies to elicit individual employee motivators. Group exercises and role-plays will be used to dynamically enhance the understanding of the principles taught.

Leadership and Management Level 1

This course is currently being re-developed to better suit the needs of our clients, check back soon for more details on this exciting program.

Leadership and Management Level 2

This course is currently being re-developed to better suit the needs of our clients, check back soon for more details on this exciting program.

Leadership and Management Level 3

This course is currently being re-developed to better suit the needs of our clients, check back soon for more details on this exciting program.

Life Safety and Disaster Recovery Planning

This course will aid your Security Personnel and Managers in understanding the required content for Post Orders. This module details the survey process used in preparing temporary and permanent post orders. The student will learn how to conduct post order surveys, how to prepare temporary post orders, how to create life safety and disaster recovery plans and properly implement all of the documentation.

Managing Workplace Violence

This 8 hour program gives employees a clear understanding of how to avoid violence and conflict in the workplace.  Detailed explanations of the development of crisis, along with behavior modifying words and phrases are taught to de-escalate potentially volatile situations.  Role-playing is used to help the students get a better understanding of the stages of crisis and the best most effective methods to calm upset people.

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Meeting Planning

This 4 hour course covers how to set up effective meetings, including the use of minutes and delegating responsibilities. Various types of meeting formats will be covered including lunch staff meetings, general staff meetings, project planning, daily briefings, weekly progress updates, management meetings, etc.

Mentoring and Coaching Practices and Principles

This 24 hour course covers how to properly coach and mentor employees from a management stand point. The topics include mentoring for success, dealing with disgruntled long term employees, dealing with disruptive employees, guiding needy employees to self reliance, techniques and principles of mentoring and coaching, avoiding dependency issues, proper methods of conducting new skills training.

Non-Violent Crisis Intervention

This 2 day program on Non-Violent Crisis Intervention is a safe, non-harmful behaviour management system designed to help Security and human service workers provide for the best possible care and welfare to assaultive, disruptive or out-of-control persons even during the most violent moment. The techniques learned will provide confidence to handle an episode with minimal anxiety and maximum security and safety for everyone involved. This course is designed for employees working in a hospital and can be modified for other workplace environments.

Practical Problem Solving

This 8 hour course provides an opportunity for the student to demonstrate and utilize classroom skills in simulations and exercises in crime scene investigation, Tenant Complaints, Customer concerns, arrest situations, and domestic disputes.

Public Speaking and Dynamic Presentations

Public Speaking carries with it fear of acceptance and insecurity. These are easily correctable problems. In this 40 hour course our trainers work with each participant to increase their presentation and public speaking skills. This program is designed to relieve the anxiety associated with public speaking and to turn many fears into positive, creative experiences. Each person will have the no additional cost option of a one-on-one session with Dr. Kevin Vandeyck Ph.D, who will work with them to overcome any phobias or fears that would inhibit them from presenting dynamically.

Sensitive Terminations

We offer a 4 or 8 hour workshop on conducting sensitive terminations. This course will detail safety concerns, legal issues, best times and days to terminate, how to conduct the exit interview, preparing for the termination, use of security personnel, documentation of the incident, and to be issued to the employee.

Stress Management Counseling for Employees

This 8 hour course covers the principles of stress and how to reduce it in the workplace. This course is taught by a trained professional in counselling and stress management techniques. These techniques are safe and simple methods that can be provided to employees who are in high stress situations. A comprehensive manual will be provided which goes into great depth on the various methods of handling stress in the workplace.

Team Building

We offer a number of different Team Building Seminars ranging from 4 hours to 40 hour retreats which are customized to the needs of each organization.